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faq
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Can I create a custom package?Yes! If you need a project that you don't see offered on the packages section, then I'm happy to accommodate your needs as best I can. Just message me at hosanna@irulldesigns.com or go to the connect page and fill out the form.
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Do you offer retainer services?Absolutely! I do offer retainer services for web and social media. Just shoot me a message for more info.
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I'm ready to get started! How soon can we start?I do work on a first come first serve basis. Since I only take on a number of clients per month to promise high quality work, I suggest you contact me soon to secure your spot for the month. (Signed contract & 50% initial payment must be made to secure spot) Fill out my form on the connect page and I will reach out in 24-48hrs.
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What does the payment process like?Upon signing the contract 50% is due to secure your spot for the month, since I only work with a limited amount of clients per month to insure high quality work. The remaining 50% will be due at the end of the project before brand / web launch. Files will not be delivered and/or website will not be launched if payments are not complete. If you need a custom payment plan shoot me a message. I am happy to accommodate your needs as best I can.
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Do you do business cards?Unfortunately, we are unable to offer small project services at this time, but our logo design and branding design packages come with a business card design included.
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How do I know it's time for a website / redesign?It depends on your business, but the best way for you to know is to ask yourself "Is my current website serving me well?" Are you currently attracting clients that you are meant to serve? If not then it's time for us to meet and see how we can get you there!
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My business is brand new and I don't have a lot of content yet. Can you help?Yes of course! We love to work with businesses of all levels! We have options for start up businesses just for you. Just send me an email at hosanna@irulldesigns.com.
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I need a new blog design. Can you help?Absolutely! We love to help creatives reach their readers!
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Do you design e-commerce websites?Of course we do! There is a lot that goes into setting up an online store and I'm there with you every step of the way. From setting up the shopping cart to product photography, I GOT YOU!
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What website design platform do you use?We use incredibly user friendly platforms like Wix, Showit, and Squarespace, and Shopify. We understand each buisness is different and we don't believe in a one-size-fits-all solution. After every website launch, the clients recieves a FREE 60 minute support call to walk them through their new website and give them the knowledge they need to fully manage their new online presence.
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What is the website design process like?After our discovery call or our meet up we will map out the details: custom proposal, timeline, and goals. 1. Fill out the questionnaire to give me all the tools I need to build your website's wireframe. 2. I will build the home page of your website and send it over the link for you to review and approve. 3. Once you approve your home page, I will build the rest of the website. You can use the same link to review the progress of your website. 4. Once the website is complete it is time to review for any last minute refinements. 5. Now it's time to get it Google friendly! When you approve the look of your website, I will align the heading structures, alt tags, and keyword implentation in the back end for SEO optimization. 6. It's launch day! Once your website is perfect, then we will connect the domain and hosting.
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What is the approx timeframe?The brand design process can take up to 2-4 weeks. Of course that depends on how well we work together and respond to emails with feedback.
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How do I know if my business needs a social media account?It depends on your business, but social media is the most powerful and cost-effective way to promote your business and build relationships.
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My business is brand new and I don't have a lot of content yet. Can you help?Yes! We will strategize the best way to communicate to your audience and keep your followers engaged.
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What platform do you use to plan and curate content?Depending on your social media goals we will choose between Planoly or Hootsuite.
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What is the social media management process like?After our discovery call or our meet up we will map out the details: custom proposal, timeline, and goals. 1. Fill out the questionnaire to give me all the tools I need to build your social media strategy and build your hashtag library. 2. The end of each month we will discuss topics to design and curate the upcoming month's posts. 3. A pdf will be sent over of next month's posts and captions for your approval. 4. Content will be scheduled to post. 5. Enjoy your new branded timeline! If you need help maintaining it we offer engagement packages and ad campaigns too!
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Do I get to approve the content before it's posted?Absolutely! The last week of every month, you will recieve a pdf with all your content for the following month for your approval.
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Will you respond to my DMs and comments?I won't have access to your account unless your social media management includes the engagement package.
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Do you design IG stories too?We offer branded graphics and IG story templates to your to engage with your ideal clients. The engagement package includes with scheduled upload too.
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How do I know if my business needs a brand photoshoot?Brand photos is crucial to solidify your strong brand, but it's also a great way to have customized imagery on on your website and your social media timeline.
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Does the photoshoot have to be at my office?No it doesn't but it's important for your branding session to be cohesive to your brand. Let's chat and discuss different locations that help tell your brand story.
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When will I get my images?You will receive an private online gallery of your images with in 1-2 weeks of your session.
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Do you edit and retouch images?Yes of course! All photos will be enhanced, beauty retouched, and all distracting background elements will be removed.
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What is the brand lifestyle photoshoot process like?After our discovery call or our meet up we will map out the details: custom proposal, timeline, and goals. 1. Fill out the questionnaire to give me all the tools I need to map out your brand's visual style to plan out a photoshoot. 2. I will put together a shot list, wardrobe options, and locations that best resonates with your brand. 3. A pdf will be sent over with wardrobe tips, a prep guide, and brand foundation worksheet. 4. Strike a pose and have fun at your lifestyle photoshoot! 5. In about 1-2 weeks I will email you a link to download your images
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How do I know it's time for a brand / rebrand?It depends on your business, but the best way for you to know is to ask yourself "Is my current brand serving me well?" Are you currently attracting clients that you are meant to serve? If not then it's time for us to meet and see how we can get you there!
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What is the branding process like?After our discovery call or our meet up we will map out the detials: quotes, timeline, and process. 1. Fill out the questionnaire I sent you in a word document to give me all the details I need to build your brand strategy: your why, who and what. 2. I will build your brand strategy and send you a pdf presentation detailing the visual direction we are taking. 3. Once you approve your brand strategy, I will create your brand identity that includes primary logo, secondary logo, logo marks, tag line/ slogan/ colors, and mockups in a pdf presentation emailed to you. 4.We will have two rounds of refinement if needed, before I send you your brand guidelines, an organized folder with all your files. If any collateral is needed we will take care of that next. Then you'll be ready to bring your business to life!
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What is the approx timeframe?The brand design process can take up to 2-4 weeks. Of course that depends on how well we work together and respond to emails with feedback.
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Can you design just a logo?No I don’t provide just logo designs. I believe that strategic branding is necessary set your business up for a long lasting return on your investment for years to come. .
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